CRM Integrations: Consolidated agent desktops for fast, personalized service

Overview

NiCE CXone Agent Workflows provide prebuilt CRM Integrations that consolidate your customer context and contact center controls into a single interface, for more efficient agents and exceptional experiences. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service. Use your CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction.